Terms of Use

Updated May 2025

PART 1: INTELLECTUAL PROPERTY NOTICE

Unless otherwise stated, Lena Batra (‘we’, ‘us’, or ‘our’) is the owner or the licensee of all intellectual property rights on this website and in the PROM-T5 ® training course and associated materials, including software, passwords, codes - used or supplied in connection with its operation - and the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You are not permitted to modify any documents or their related graphics in any way.

You are not permitted to use any illustrations, photographs, video or audio sequences or any graphics without expressed consent from the author of these works, Lena Batra.

You expressly agree not to reproduce, duplicate, copy, sell, resell, freely distribute or exploit for any personal or commercial purposes, any portion of the website, training course and associated materials, or connected Lena Batra content, products or services. This includes any collection or use of any product listings, descriptions of our products or services, our pricing, or any access to, and downloading of details of any third party who may be identified from any of the contents of our website, our training course and associated materials.

You are granted a non-exclusive and revocable licence to create a hyperlink to our training course page PROM-T5 ® Foundation Course. Your hyperlink must not portray Lena Batra, our products and services, our agents, associates and affiliates in an offensive manner, or be misleading or false. You may not use our trademarks as part of your link without our written agreement for you to do so.

We reserve the right to amend the Terms of Use of this site and its contents at any time.

We reserve the right to amend this website, this training course and its associated content at any time, without bearing to you.

Our trademarks

Lena Batra® and PROM-T5 ® are trademarks of Lena Batra and are registered as such in the United Kingdom. Lena Batra protects its marks and logos.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form) of Lena Batra without our expressed written consent. You may not use any meta tags or any other hidden text utilising our trademarks without our expressed written consent.

For more information about UK copyright law please visit the UK Intellectual Property Office website - https://www.gov.uk/government/organisations/intellectual-property-office

2. VIEWS EXPRESSED DISCLAIMER

2a. Website and Training Material Disclaimer

The information and views expressed and provided by Lena Batra (‘we', 'us', or 'our') within the website, training course and associated materials is for general informational purposes only. All information and views expressed within the website, training course and associated materials is provided in good faith, however we make no representation or warranty of any kind, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information within the website, the training course and associated materials. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY INFORMATION PROVIDED. YOUR USE OF THE WEBSITE, THE TRAINING COURSE AND ASSOCIATED MATERIALS AND YOUR RELIANCE ON ANY INFORMATION WITHIN THE MATERIAL IS SOLELY AT YOUR OWN RISK.

2b. External Links Disclaimer

The website, training course and associated materials may contain links to other websites, content belonging to or originating from third parties or links to websites and features in banners or other advertising. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE WEBSITE, TRAINING COURSE AND ASSOCIATED MATERIALS. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

2c. Professional Disclaimer

The website, training course and associated materials cannot and does not contain medical/health advice. The medical/health information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical/health advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED WITHIN THE WEBSITE, TRAINING COURSE AND ASSOCIATED MATERIALS IS SOLELY AT YOUR OWN RISK.

See also PART 2: MEDICAL AND CLINICAL DISCLAIMER

2d. Testimonials Disclaimer

The website, training course and associated materials may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those users and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. INDIVIDUAL RESULTS MAY VARY.

The testimonials on this website are reviewed by us before being posted. They appear verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

The testimonials within the website are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent, or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.

This disclaimer was created using Termly’s disclaimer generator:

https://termly.io/products/disclaimer-generator/

3. COPYRIGHT NOTICE

PART 2: MEDICAL AND CLINICAL DISCLAIMER

Lena Batra (‘we’, ‘us’, ‘our’) assumes no medical or clinical responsibility for the clinical care of the clients and patients of the practitioners viewing this website or attending the training course and using its associated information and materials.

Medical and clinical responsibility for any individuals treated or assisted rests with the healthcare professional undertaking and viewing this material at all times.

This disclaimer also extends to other non-healthcare professionals viewing the website and/ or training course and its associated materials.

1. No Advice:

Where the website, the training course and its associated material contain general information about medical conditions and treatments and clinical interventions, the information is not advice, and should not be treated as such.

2. No Warranties:

The medical and clinical information contained within the website, training course and its associated materials is provided without any representations or warranties, expressed or implied. We make no representations or warranties in relation to the medical and clinical information within the website and/ or training course and its associated materials.

Without prejudice to the generality of the foregoing paragraph, we do not warrant that:

(a) the medical and clinical information within the website and training course and its associated materials will be constantly available, or available at all; or

(b) that the medical and clinical information within the website and training course and its associated materials is complete, true, accurate, up-to-date, or non-misleading.

3. Professional Assistance:

You must not rely on the information within the website and training course and its associated material as an alternative, or replacement, for the medical advice from your doctor or other healthcare professional. If you have any specific questions about any medical or clinical matter you should consult your doctor or other healthcare professional. If you think you may be suffering from any medical or clinical condition you should seek immediate advice from an appropriately qualified healthcare professional. You should never delay seeking medical or clinical advice, disregard medical or clinical advice, or discontinue medical or clinical treatment because of information contained within the website. training course or associated materials.

4. This Disclaimer:

This medical disclaimer was made using a precedent created by SEQ Legal: https://seqlegal.com and available at: https://seqlegal.com/legal-services/website-law

Privacy Policy

Updated April 2025

1. Introduction

1.1 Lena Batra (‘we’, ‘us’ or ‘our’) is committed to safeguarding the privacy of those viewing our website, content and associated materials, our service users, our individual customers and our customer personnel.
1.2 In this policy, ‘we’, ‘us’ or ‘our’ refer to Lena Batra. For more information about us, see Section 10.
1.3 Our hosting service provider is WIX.com Ltd. For further information on their legal notices, including Privacy Policy and Terms of Use, please refer to:

2. Credit

2.1 This document was created using a template from Docular: https://seqlegal.com/free-legal-documents/privacy-policy

3. The Personal Data That We Collect

3.1 This section outlines the general categories of personal data we process, including any data not obtained directly from you.

3.2 We may process data enabling us to contact you ("contact data"). This may include your name, email address, telephone number, postal address and country.

3.3 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). This may include communication content and associated metadata.

3.4 We may process data about visits to our website (“usage data”). This may include your IP address, page views, engagement, and visit timing. The source of this data is our analytics tracking system.

4. Purposes of Processing and Legal Bases

4.1 We process personal data for the following purposes:

Relationships and communications: To manage relationships, provide support, and handle complaints. Legal basis: Legitimate interests.
Direct marketing: To send direct marketing communications via email, SMS, post or phone. Legal basis: Consent or legitimate interests. You can opt out at any time.
Research and analysis: To analyse website and content usage. Legal basis: Consent or legitimate interests.
Record keeping: To maintain business records and backups. Legal basis: Legitimate interests.

5. Providing Your Personal Data to Others

5.1 We will not share your personal contact data with others unless you provide explicit consent. Any third-party data handling will be subject to that party’s policies.

5.2 Your data may be stored on Wix’s servers, subject to their policies: Wix Terms

6. Retaining and Deleting Personal Data

6.1 We comply with legal obligations related to data retention.

6.2 Data will not be retained longer than necessary.

6.3 Wix will retain data according to their own policies: Wix Privacy Policy

6.4 We retain personal data for 10 years, in line with standard retention periods.

6.5 Exceptions may apply where legal obligations or vital interests require extended retention.

7. Your Rights

7.1 You have the following rights under data protection law:

(a) Access your data
(b) Rectify inaccurate or incomplete data
(c) Request erasure of your data
(d) Restrict processing
(e) Object to processing
(f) Request data portability
(g) Complain to a supervisory authority
(h) Withdraw consent (if processing is based on consent)

7.3 These rights may have limitations. For more, visit the European Data Protection Board or the ICO.

7.4 You can exercise these rights by contacting us (see Section 10).

8. Cookies Used by Our Service Providers

8.1 Our service providers may use cookies, which may be stored on your device.

8.2 Our site is hosted by Wix.com Ltd.

9. Amendments

9.1 We may update this policy by publishing a new version on our website.

9.2 Significant changes may be communicated directly to you.

10. Our Details

10.1 This website is owned and operated by Lena Batra, unless otherwise stated.

10.2 You can contact us via the contact form at: www.lenabatra.com

11. Representatives

11.1 Our data representative is Lena Batra. Contact via the Lena Batra website.

12. Data Protection Officer

12.1 Our data protection officer’s contact details are the same as in Section 11.1.

Cookies Policy

Lena Batra’s website may gather information about your general Internet use by using cookies in order to help you personalise your online experience. Where used, these cookies are downloaded to your computer automatically. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. You consent to us placing non-essential cookies on your computer or device by continuing to use our website with your browser settings set to accept cookies.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

Security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
Analysis - we use cookies to help us to analyse the use and performance of our website and services; and
Cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

Some of our service providers also use cookies and those cookies may be stored on your computer when you visit our website. These are the third party service providers that store cookies when you visit our website:

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

Apple Safari

For further information on how we handle personal information please refer to our Privacy Policy below.

This website is owned and operated by Lena Batra

If you have any questions regarding these Policies or the practices of this Site, please contact us by using the Contact Form below.

Terms of Use

Privacy Policy

Cookies Policy

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